REFUND POLICY

Publication date: 04.10.2024

This Refund Policy establishes the general principles, grounds, and procedure for refunds to Buyers for digital products purchased..

It applies to all Buyers and Sellers using the Platform and supplements, but does not replace, the Terms of Use. In the event of a conflict regarding refunds, the Terms of Use shall prevail.

The Refund Policy is drafted in accordance with the applicable laws of the European Union and the Ukraine, in particular the rules governing distance sales and digital content, and ensures transparent and fair consumer protection mechanisms.

Refunds are processed exclusively through the authorised payment partners of the Platform, and decisions on chargebacks are made by the relevant payment systems.

The core principles of this Refund Policy are: clarity of conditions, timely review of requests, proportionality in cases of bundle purchases, use of the same payment method for reimbursement unless otherwise agreed, and the possibility of adjusting Seller payouts in connection with approved refunds.

For the purposes of these Refund Policy, the words “they” and their derivatives apply equally to all persons, irrespective of gender-neutral, and include both natural and legal persons unless the context requires otherwise.

DEFINITIONS

Account means the unique set of credentials and associated profile established by the User on the Site to identify and authenticate the User and to enable access to the Services, together with related settings and records.
Booster means a User who provides boosting services on the Site, including but not limited to account progression, ranking, or completion of in-game tasks on behalf of or together with the Buyer.
Buyer means a User who purchases Digital Products from a Seller through the Site in accordance with the terms of the transaction.
Boosting Services means services provided by a Booster to a Buyer through the Site, including account progression, rank improvement, or completion of specified in-game objectives.
Company's website (hereinafter referred to as the "Site") means a web page or a group of web pages on the Internet located at:https://goranked.gg/
Company “Goranked” (hereinafter referred to as the “Company” or “Goranked”) means the legal entity that owns and administers the Site and provides the Services to the Users.
Digital Products means the specific digital goods offered on the Site, including but not limited to: (i) user accounts for online platforms, games, or services; (ii) access credentials, codes, or other identifiers enabling the use of such accounts.
Personal Data means any information that directly or indirectly allows you to identify the User. For example, first name, last name, phone number, and IP address.
Services means the provision, via the Site, of Digital Products and/or Boosting Services, together with the actions necessary to complete the order and provide the User with access to the purchased Digital Product or the result of the Boosting Services.
Seller means a User who offers Digital Products for sale on the Site and provides such Digital Products to the Buyer in accordance with the terms of the transaction.
User means any individual who visits the Site, registers an Account, or uses its functionality, including Sellers, Buyers, and Boosters.

REFUNDS

After the Buyer pays for a Digital Product or orders Boosting Services, the Company places the funds on hold for fourteen (14) calendar days (“Hold Period”). During the Hold Period either Party may open a support ticket through the Site in relation to non-delivery, non-conformity, suspected fraud, or other breach of this Agreement. If no ticket is opened within the Hold Period, the transaction is deemed completed and the Seller or Booster may request payout in the personal account. The Company releases funds net of the Company’s commission and applicable processing fees.
Digital Products and Boosting Services are intangible and delivered/performed electronically. As a general rule, refunds are not provided once delivery has occurred or performance has begun, except as expressly stipulated herein (e.g., non-delivery, proven non-conformity) or where mandatory law requires otherwise. By placing an order, the Buyer requests immediate performance and acknowledges that any statutory right to withdraw from a distance contract for digital content not supplied on a tangible medium may not apply once performance begins, to the extent permitted by applicable law.
The Company is an intermediary platform operator and is not the Seller or Booster of record. Digital Products are listed and transferred by Sellers, and Boosting Services are performed by Boosters—both are independent Third Parties. Any refund (if applicable) is resolved through the Site’s ticket procedure between Buyer and Seller/Booster, and is executed via the payment service used for the original transaction in accordance with that provider’s rules. The Company does not issue refunds directly and bears no payment obligation beyond administering the Hold Period, moderating disputes in good faith, and instructing the payment provider to release or return funds in line with the final decision.
Grounds for refund during the Hold Period are limited to: (i) non-delivery within the timeframe specified in the listing or, if none, within twenty-four (24) hours after payment; (ii) verified non-conformity of the Digital Product or Boosting Services with the listing/agreed scope; (iii) confirmed fraud (including recovered/“pulled back” accounts by the Seller or third parties acting through the Seller; use of cheats/exploits by the Booster); or (iv) other mandatory grounds under applicable law. If such grounds are established, the order may be cancelled and the Buyer refunded; otherwise, the payout is released to the Seller/Booster.
The Buyer must promptly check the delivered Digital Product upon receipt (validity of access data; correspondence to the listing) and, for Boosting Services, monitor commencement/progress. Any issues must be reported via a support ticket before the Hold Period expires, with sufficient evidence (screenshots, logs, timestamps, correspondence). Failure to submit a timely, substantiated ticket may result in release of funds to the Seller/Booster.
The Seller/Booster must cooperate in the dispute, provide evidence of delivery/performance (timestamps, chat logs, proof of credential transfer, in-game logs), and remediate founded issues (e.g., replace access data, complete missing work). If remediation is not feasible within a reasonable time, the dispute may be resolved in favour of the Buyer.
The Company is not liable for issues caused by the Buyer after delivery/performance begins, including but not limited to: (i) installation or use of third-party software, cheats, or automation tools; (ii) violations of game/platform rules by the Buyer; (iii) modifications to credentials, linked e-mail/phone, security settings, or recovery options before confirming acceptance; (iv) forgotten passwords or loss of access due to the Buyer’s actions or device/network compromise. Such circumstances exclude refunds and do not affect the Seller’s/Booster’s right to payout.
Where Ukrainian law on digital content/services or EU-aligned consumer rules apply, non-conformity is assessed against the contract and statutory criteria of conformity; available remedies may include bringing the digital content/service into conformity, price reduction, or termination, subject to proportionality and feasibility. This Policy implements, where relevant, the principles of the Law of Ukraine “On Digital Content and Digital Services” No. 3321-IX (effective 2 March 2024), which aligns with Directive (EU) 2019/770.
Refunds (where approved) are processed via the original payment method where technically possible and subject to the payment provider’s rules and timeframes. For cryptocurrency payments, refunds may be subject to network fees and volatility. Where return to the original address is not feasible, an alternative method may be requested subject to KYC/AML checks and provider constraints.
Nothing in this section limits mandatory consumer rights under the law of Ukraine or other applicable jurisdictions; however, given the nature of Digital Products and immediate performance of Boosting Services, the right of withdrawal for distance contracts may not apply once performance has begun with the Buyer’s prior express consent and acknowledgment, as reflected in the Site flow.
The Company’s role is limited to administering the Hold Period, operating the ticket workflow, and making a reasoned determination based on available evidence. The Company is not responsible for external platform sanctions, developer/publisher enforcement actions, or third-party cache/indexing of data. To the maximum extent permitted by law, the Company disclaims any liability for indirect, incidental, or consequential losses arising from transactions between Buyers, Sellers, and Boosters.
Notwithstanding the provisions above, the Company shall refund the Buyer in cases where non-delivery, erroneous double charge, technical malfunction, or other proven error is attributable solely to the Company’s fault. In such cases, the Buyer may submit a refund request within fourteen (14) calendar days from the date of payment, and the Company shall process the refund in accordance with the procedure and timeframes required by the applicable legislation of Ukraine on consumer protection in relation to digital content and services.

IMPLEMENTATION OF CHANGES

The Company has the right to make changes to these Refund Policy in the event of a change in the terms of providing Services or a change in the amount of the сommission.
The User is obliged to familiarize himself with the new terms of the Refund Policy, and the Company is not responsible if the User has not familiarized himself with the new terms of the Refund Policy.
Our electronic or otherwise stored copies of the Refund Policy are deemed to be the true, complete, valid, and enforceable versions of these Refund Policy that are in effect at the time you visit the Site. If the User uses the Services after the date of update of the Refund Policy, we have the right to assume that the User has read the new version of the Refund Policy and agrees to the terms of the Services.

COMPANY DETAILS

Private Entrepreneur Khotin Maksym

Taxpayer Identification Number (TIN): 3697105553

Registered Address: Ukraine, 40034, Sumy region, city of Sumy, 3 Mykhaila Lushpy Avenue

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