Privacy Policy
Publication date: 04.10.2024
This Privacy Policy governs the processing of Personal Data by the Company. It sets out the general rules by which the Company collects, receives, uses, stores, protects, and discloses Personal Data when you visit our website or use our services.
The provisions of this Privacy Policy describe how and for what purposes Personal Data is processed, the sources from which it may be obtained, and the basic safeguards the Company applies during such processing.
References to “we”, “our”, or “us” mean the Company. References to “you” or “your” mean the User receiving the services from the Company.
Words such as he/she and their derivatives are used for convenience and include all genders, as the context requires.
We appreciate your choice to use the Company’s services.
DEFINITIONS
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Account means the unique set of credentials and associated profile established by the User on the Site to identify and authenticate the User and to enable access to the Services, together with related settings and records.
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Blog means the section of the Site where the Company publishes articles, news, reviews, or other informational materials, and where Users may leave comments or feedback that may be publicly visible.
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Booster means a User who provides boosting services on the Site, including but not limited to account progression, ranking, or completion of in-game tasks on behalf of or together with the Buyer.
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Buyer means a User who purchases Digital Products from a Seller through the Site in accordance with the terms of the transaction.
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Boosting Services means services provided by a Booster to a Buyer through the Site, including account progression, rank improvement, or completion of specified in-game objectives.
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Company's website (hereinafter referred to as the "Site") means a web page or a group of web pages on the Internet located at:https://goranked.gg/
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Company “Goranked” (hereinafter referred to as the “Company” or “Goranked”) means the legal entity that owns and administers the Site and provides the Services to the Users.
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Digital Products means the specific digital goods offered on the Site, including but not limited to: (i) user accounts for online platforms, games, or services; (ii) access credentials, codes, or other identifiers enabling the use of such accounts.
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Personal Data means any information that directly or indirectly allows you to identify the User. For example, first name, last name, phone number, and IP address.
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Services means the provision, via the Site, of Digital Products and/or Boosting Services, together with the actions necessary to complete the order and provide the User with access to the purchased Digital Product or the result of the Boosting Services.
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Seller means a User who offers Digital Products for sale on the Site and provides such Digital Products to the Buyer in accordance with the terms of the transaction.
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User means any individual who visits the Site, registers an Account, or uses its functionality, including Sellers, Buyers, and Boosters.
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Third Party means a natural or legal person, government agency, institution or body besides the Company or the User, the Controller or the Processor.
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Controller - means any natural or legal person, government agency, institution, or other body that independently determines the purposes and means of personal data processing.
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Processor - is a natural or legal person, government agency, institution, or other body that processes Personal Data on behalf of and behalf of the Controller.
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Cookies - are a piece of information in the form of text or binary data that is transmitted to the browser from the site.
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User's Consent (hereinafter "Consent") - means a voluntary, specific, informed, and unequivocal expression of will, in which the User using a statement or explicit affirmative action agrees to the processing of his Personal Data and to comply with the terms of this Privacy Policy.
GENERAL PROVISIONS
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The Service processes and stores Personal Data on the basis of the following legal acts:
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General Data Protection Regulation (EU) 2016/679 (GDPR) – governing the processing of personal data of individuals located in the European Economic Area.
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California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA) – governing the processing of personal information of residents of the State of California, USA.
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The Law of Ukraine “On Personal Data Protection.” - governing the processing of personal data of individuals located in the Ukraine.
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The Company acts as a Controller in relation to the processing of Personal Data that it collects and determines the purposes and means of processing when providing the Services to the User.
PERSONAL DATA
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The Company may receive the following Personal Data about the Users:
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full name;
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nickname;
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email address;
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phone number;
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Telegram contact.
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The Company does not collect or process sensitive Personal Data of Users, such as race or ethnic origin, political views, religious or philosophical beliefs, union membership, genetic or biometric data, health information, sexual life or sexual orientation.
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The Company may receive Personal Data directly from the User when the User communicates with the Company through social networks or messaging platforms, when creating or managing an account on the Site, as well as during the registration process or the use of the Services. Such Personal Data may include the User’s contact details, identifiers used in the relevant social network or platform, account information, and any other information voluntarily provided by the User during such interaction.
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Users may post comments, feedback, or other content in the Blog section of the Site. By submitting such content, the User acknowledges that it may contain Personal Data (e.g., nickname, contact details, or information voluntarily disclosed) and that such data will be publicly available without restriction, may be viewed by an unlimited number of persons, and may be indexed, copied, or shared by Third Parties (including search engines and social platforms). The Company is not responsible for the disclosure, reuse, or republication of any Personal Data voluntarily provided by the User in the Blog beyond the Company’s control. Users are advised not to include sensitive Personal Data in their posts.
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The Company does not collect or store Users’ payment data. Any payment data necessary for processing transactions (such as card number, account details, or other payment credentials) is collected and processed exclusively by Third Party payment service providers for the purpose of completing payments and mutual settlements. The Company only receives limited information from such providers that is required to confirm the payment status and cannot access or control the full scope of payment data processed by them.
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When visiting the Site or receiving Services, Company may collect the following Personal Data automatically:
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IP address;
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time zone and language settings;
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browser type and version;
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operating system, device type, and screen extension;
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the country in which you are located;
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data about your visit to the Site, including full URL information, routes to and from the Site (including date and time), page response time, data loading errors, length of stay on certain pages, page activity (such information such as scrolling and mouse movements, clicks), methods used to exit the page and telephone numbers to contact the User' support.
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The Company may process the following Personal Data in the following manner and for the following purposes:
Category of Personal Data
Methods of Collection
Purpose of Processing
Legal Basis for Processing
Name, nickname, email address, phone number, Telegram contact
Provided directly by the User during account registration, when creating an order, or when contacting the Company
Account creation, authentication, communication with the User, provision of access to the Services
Performance of contract (Art. 6(1)(b) GDPR), Consent (where applicable)
Password / login credentials
Provided directly by the User during account registration on the Site
Authentication, securing access to the User’s Account
Performance of contract, Legitimate interest (security)
Payment data (transaction ID, amount, status – without full card details)
Collected and processed exclusively by Third Party payment service providers and transmitted in limited scope to the Company
Processing orders, confirming payments, resolving payment disputes, mutual settlements
Performance of contract, Legal obligation (Art. 6(1)(c) GDPR)
Order and transaction history
Generated automatically during purchases and orders on the Site
Order fulfillment, customer support, dispute resolution, fraud prevention
Performance of contract, Legitimate interest
Communication data (messages, chat history between Buyer, Seller, Booster, or with Company support)
Provided directly by the User via Site chat, Telegram, or other integrated channels
Execution of transactions between Users, dispute resolution, customer support
Performance of contract, Legitimate interest
Reviews, ratings, feedback
Submitted voluntarily by the User on the Site
Publication on the Site, verification of transactions, improvement of trust and transparency
Consent, Legitimate interest
IP address, device and browser information, time zone, language settings
Automatically collected when the User visits the Site
Security, fraud prevention, analytics, optimization of the Site
Legitimate interest
Cookies, web beacons, analytics data
Through Cookies, pixels, log files
Functionality of the Site, personalization, analytics, targeted marketing (if consented)
Consent (for non-essential cookies), Legitimate interest (for essential cookies)
TRANSFER OF PERSONAL DATA
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The Company may transfer Personal Data to entities with which the Company cooperates in the implementation and provision of Services:
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Payment service providers. For the purpose of processing payments for Digital Products, Personal Data necessary to complete the transaction (including name, e-mail, transaction identifier, and payment details) may be transferred automatically to the relevant payment processor. The Company does not store banking details of the User.
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Contractors and service providers. The Company may transfer Personal Data to external contractors and service providers engaged to support the Company’s activities, including providers of accounting, tax, legal, logistics, marketing, hosting, analytics, IT security, and customer support services. Such transfers are limited to the minimum scope necessary for the performance of the relevant functions, and these recipients are bound by confidentiality and data protection obligations.
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Corporate transactions. The Company may disclose or transfer Personal Data in connection with corporate restructuring, reorganization, merger, acquisition, financing, joint venture, assignment, transfer, or sale of all or part of its assets, as well as in the event of insolvency or bankruptcy. In such cases, Personal Data may form part of the transferred business assets.
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Public authorities and legal obligations. The Company may disclose Personal Data when required to do so by law, regulation, court order, or governmental request, including to law enforcement agencies, regulatory bodies, and judicial authorities. Such disclosure will be made only to the extent necessary to comply with applicable legal requirements.
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Other disclosures with Consent. In cases where the Company intends to transfer Personal Data for purposes not covered above, such transfer will be made only with the prior informed Consent of the User, where such Consent is legally required.
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Employees and internal contractors. The Company may provide access to Personal Data to its employees and internal contractors strictly on a need-to-know basis for the purposes of performing their professional duties and ensuring the provision of Services. Such persons are bound by contractual and statutory confidentiality obligations, and the Company undertakes to ensure that they process Personal Data only in accordance with the instructions of the Company and in compliance with applicable data protection laws.
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USER CONSENT
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The User provides voluntary, informed, specific, and unambiguous Consent to the processing of their Personal Data in accordance with this Privacy Policy by performing any of the following actions:
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creating an Account on the Site and submitting registration data;
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logging in through authentication services or otherwise confirming their identity;
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purchasing Digital Products or ordering Boosting Services through the Site;
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acting as a Seller or Booster and offering Digital Products or Boosting Services on the Site.
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Consent covers the processing necessary to enable registration, authentication, ordering, payment, delivery of Digital Products, provision of Boosting Services, customer support, dispute resolution, and other operations required for the functioning of the Site. The User may withdraw Consent at any time via the contact details specified in this Privacy Policy. Withdrawal does not affect the lawfulness of processing carried out before withdrawal, where further processing is essential to provide the Services, access to certain functionality may be restricted or terminated.
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By giving Consent, the User agrees that their Personal Data may be processed for the following purposes and under the following conditions:
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registration, identification, authentication, and granting access to the functionality of the Site;
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enabling the purchase, delivery, and use of Digital Products, as well as the provision of Boosting Services and related customer support;
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transfer to Third Party service providers engaged by the Company (including payment processors, hosting, analytics, security, and communication services) in the cases provided by this Privacy Policy and applicable law;
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use for analytical, statistical, security, and fraud-prevention purposes, in accordance with this Privacy Policy;
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reliance on the accuracy and relevance of the Personal Data provided by the User;
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restriction or termination of access to the Services if the User withdraws Consent and further processing is essential to provide the Services;
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processing in compliance with the principles of lawfulness, fairness, proportionality, purpose limitation, and data minimization.
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PERSONAL DATA STORAGE AND PROTECTION
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The Company implements appropriate technical and organisational measures to protect Personal Data in line with applicable laws, including the Law of Ukraine “On Personal Data Protection” No. 2297-VI of 1 June 2010, the General Data Protection Regulation (EU) 2016/679 (GDPR), and the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA). These measures are designed to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems and services, and include, where appropriate: pseudonymisation and encryption of Personal Data; strict access control based on least-privilege and need-to-know principles; logging and monitoring; procedures to restore availability and access in a timely manner; regular testing, assessment, and evaluation of the effectiveness of security measures; mandatory confidentiality obligations and training for personnel; and vendor due diligence with contractual safeguards requiring equivalent protection.
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The Company protects Personal Data against loss, unauthorised or unlawful use, access, transfer, disclosure, alteration, deletion, or destruction through administrative, technical, and physical safeguards proportionate to the risks associated with the processing.
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Upon a valid request from the User to delete Personal Data, the Company deletes or irreversibly anonymises such Personal Data within the period required by applicable law, unless retention is legally permitted or required (for example, to comply with Ukrainian, EU, or U.S. tax, accounting, or regulatory obligations, or to establish, exercise, or defend legal claims).
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The Company retains Personal Data no longer than is necessary for the purposes for which it was collected. Unless a longer period is required or permitted by law, the Company’s standard retention period is three (3) years from the end of the relationship with the User or the last interaction with the Services, after which the Personal Data is deleted or anonymised. Retention may be extended where necessary for compliance with legal obligations, internal audit and accounting, dispute resolution, fraud prevention, or business continuity (including backups).
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The Company maintains procedures to identify, investigate, and mitigate personal-data incidents. Where a breach of security poses a risk to individuals, the Company will make notifications to regulators (including the Ukrainian Parliament Commissioner for Human Rights, as the competent authority under Ukrainian law, and the relevant EU or U.S. regulators) and affected Users as and when required by applicable law.
GROUNDS FOR PERSONAL DATA PROCESSING
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The Company processes Personal Data to enter into and perform a contract with the User and to take steps at the User’s request prior to entering into a contract. This includes Account creation and authentication, placement and execution of orders, payment processing, delivery of Digital Products, provision of Boosting Services, communication between Buyers, Sellers, and Boosters, customer support, fraud prevention related to transactions, and administration of the Services.
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The Company processes Personal Data on the basis of the User’s voluntary, informed, specific, and unambiguous Consent for purposes not strictly necessary to provide the Services (e.g., non-essential Cookies or analytics, marketing communications, optional integrations, or other additional features). The User may withdraw Consent at any time by contacting: [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Upon receiving a valid withdrawal, the Company ceases the processing concerned within fifteen (15) business days, and access to functionality that requires such processing may be restricted or terminated. Minimal records may be retained to demonstrate compliance with the withdrawal.
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The Company processes and retains Personal Data where required to comply with applicable laws and regulatory requirements, including the Law of Ukraine “On Personal Data Protection”, the GDPR, the CCPA/CPRA, tax and accounting rules, consumer protection obligations, lawful requests from competent authorities, incident notification duties, and record-keeping.
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The Company processes Personal Data to pursue legitimate interests that are not overridden by the rights and freedoms of the User, and that a reasonable person would consider appropriate in the circumstances (GDPR Art. 6(1)(f), Law of Ukraine “On Personal Data Protection”). Such interests include ensuring the security and integrity of the Site and Services, detecting and preventing fraud or abuse, protecting the Company’s rights and property, performing service analytics and quality improvement (using aggregated or de-identified data where possible), ensuring business continuity (including backups), and conducting or evaluating corporate transactions. Where required, a balancing test is carried out, and Users in the EEA/UK may object to processing based on legitimate interests.
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The Company also processes Personal Data where necessary to establish, exercise, or defend legal claims; enforce agreements; investigate violations of terms or misuse of the Site; and manage disputes.
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In rare cases, Personal Data may be processed to protect the vital interests of an individual (e.g., safety or security incidents).
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For Users who are residents of California, processing is carried out for “business purposes” as defined by the CPRA (e.g., performing services, auditing, detecting security incidents, debugging, short-term transient use, internal research, and quality and safety assurance). Where “sale” or “sharing” (as defined by CPRA) is implicated, the User is afforded applicable opt-out rights. Marketing communications are sent only with the User’s prior Consent where required by law.
USER RIGHTS (JURISDICTION OF UKRAINE)
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The provisions of this section apply to Users and concern specific requirements in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Personal Data Protection,” and grant the User the following rights to:
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receive information about the conditions of access to Personal Data, including information about Third Parties to whom it is transferred;
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receive information, no later than thirty calendar days from the date of the request (except in cases provided by law), regarding whether Personal Data is being processed;
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send a reasoned request objecting to the processing of Personal Data;
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send a reasoned request for the modification or deletion of Personal Data;
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protect Personal Data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision, as well as to protect against the provision of information that is inaccurate or discredits the honor, dignity, and business reputation of the User;
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file complaints with the court regarding the processing of Personal Data;
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apply legal remedies in the event of violation of the legislation on Personal Data protection;
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make reservations regarding the restriction of the right to process Personal Data when giving consent;
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withdraw consent to the processing of Personal Data;
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know the mechanism of automatic processing of Personal Data;
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protection against an automated decision that has legal consequences for them.
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USER RIGHTS (EEA JURISDICTION)
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This section of the Privacy Policy governs the processing of Data belonging to Users who are residents of the member states of the European Economic Area (EEA), in accordance with the provisions of the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR). The processing of such Users’ Data is carried out on lawful grounds and in compliance with the principles of lawfulness, transparency, proportionality, purpose limitation, and data minimization as set forth by the GDPR.
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When processing personal and statistical data, the Service grants the User the following rights:
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Right of access (Article 15 GDPR). The User may contact us directly to access the Data we hold about them, as well as any additional information provided for in Article 15 of the General Data Protection Regulation (GDPR).
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Right to erasure (Article 17 GDPR). The User has the right to request the deletion of their Data. In such a case, the Data will be permanently deleted in accordance with Article 17 GDPR, unless legal exceptions apply.
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Right to data portability (Article 20 GDPR). The User has the right to receive their Data in a structured, commonly used, and machine-readable format and to transmit it to another controller or request its direct transmission to a third party, where technically feasible, pursuant to Article 20 GDPR.
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Right to rectification (Article 16 GDPR). The User has the right at any time to request the update, correction, or completion of inaccurate or incomplete Data in accordance with Article 16 GDPR.
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Right to object (Article 21 GDPR). The User has the right to object at any time to the processing of their Data on grounds relating to their particular situation, pursuant to Article 21 GDPR.
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Automated individual decision-making, including profiling (Article 22 GDPR). The User has the right not to be subject to a decision based solely on automated processing, including profiling, if such a decision produces legal effects concerning them or similarly significantly affects them, as set forth in Article 22 GDPR.
USER RIGHTS (USA)
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This section of the Privacy Policy regulates the procedure for processing personal data of Users who are residents of the United States of America, taking into account the requirements of the legislation of individual U.S. states on the protection of personal information, in particular the California Consumer Privacy Act (CCPA/CPRA).
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This section applies to Users who are residents of the United States of America. Within the framework of applicable legislation, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), Users have the right to exercise the following rights with respect to their Personal Data:
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Right of access. The User has the right to request which Personal Data about them is stored by the Service, as well as to learn about the purpose of its processing, its source, and the categories of third parties to whom it may have been disclosed
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Right to deletion. The User has the right to request full deletion of their Personal Data, except in cases where its retention is necessary under applicable law.
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Right to rectification. The User has the right to update, change, or supplement inaccurate or incomplete Personal Data stored by the Service.
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Right to data portability. The User has the right to receive a copy of their Personal Data in a commonly used machine-readable format and to transfer this data to another service provider upon request.
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Right to object. The User may object at any time to the processing of their Personal Data, including for marketing or analytical purposes.
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Right to withdraw Сonsent. The User has the right to withdraw previously given Сonsent to the processing of Personal Data. In such a case, the Service reserves the right to discontinue the provision of Services.
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The Service does not support the "Do Not Track" (DNT) signal, in accordance with the California Online Privacy Protection Act (CalOPPA). DNT is a browser setting that allows Users to notify websites that they do not wish to be tracked. The User can enable or disable the DNT feature in their web browser settings.
OTHER JURISDICTIONS
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The Company processes Personal Data primarily under the laws of Ukraine, the European Union/European Economic Area, and the United States. In jurisdictions outside these regions, the Company processes Personal Data in accordance with applicable local laws and recognized international standards for data protection, applying privacy-by-design principles and proportionate safeguards.
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This Privacy Policy sets out the Company’s general approach to processing and the core legislative frameworks primarily applicable to the Services. Where the laws of a particular jurisdiction grant additional rights or impose additional obligations, the Company will comply with those requirements. Nothing in this Privacy Policy limits mandatory provisions of applicable local law.
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Due to the global nature of the Services, it is not feasible to list every data-protection law in every jurisdiction. Jurisdiction-specific notices or addenda may be provided where required and shall supplement this Privacy Policy.
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The rights described in this Privacy Policy apply to the extent required by the law of the User’s place of residence. The scope, conditions, and exceptions to such rights may vary by jurisdiction. The Company will handle requests in accordance with applicable law, may request information necessary to verify the requester’s identity, and will inform the User where an exemption or lawful refusal applies.
SUBMISSION OF REQUEST
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The User may submit requests regarding the processing of their Personal Data by e-mail only to: [email protected]. Requests sent via other channels may be redirected to this e-mail.
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The request shall specify the right to be exercised, the scope of the request, and sufficient details to locate the data (e.g., Account e-mail, order IDs, relevant dates), as well as contact details for the reply.
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The Company acts on requests sent from the e-mail address associated with the User’s Account. If a different address is used, the Company will verify identity (e.g., confirmation code to the registered address or equivalent). Additional information may be requested solely for verification. If identity cannot be verified, the request may be declined with notice.
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The Company responds without undue delay within the deadlines required by applicable law (e.g., one month under the GDPR and the Law of Ukraine “On Personal Data Protection”, 45 days under the CPRA), with lawful extensions where permitted; in such cases, the User will be informed of the extension and reasons.
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Requests are processed free of charge unless manifestly unfounded or excessive, in which case a reasonable fee may be charged or the request refused. Where refusal (in whole or in part) or redactions apply due to legal exemptions, the Company will provide reasons and information on available recourse. Responses are provided by e-mail; where appropriate, a secure link may be used for transmission.
RESPONSIBILITY
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The provision of the Services requires the processing of certain Personal Data. If the User does not agree to such processing, the User may not be able to access or use the Services or specific functionality. This does not affect processing that is required by law.
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The Site may contain links to, or integrations with, Third Party websites, platforms, or services (including payment processors, authentication providers, hosting, analytics, and communication tools). Such Third Parties process Personal Data under their own privacy policies and act as independent Controllers in many cases. The Company does not control and is not responsible for the privacy practices of such Third Parties. The User should review the applicable Third Party privacy policies before engaging with them.
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The User is responsible for: (a) providing accurate, current, and complete Personal Data; (b) maintaining the confidentiality of Account credentials and restricting access to the Account and devices; and (c) promptly notifying the Company of any suspected unauthorized access, disclosure, or misuse of the Account or Personal Data.
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While the Company implements appropriate technical and organisational measures to protect Personal Data, no method of transmission over the Internet or method of electronic storage is absolutely secure. To the extent permitted by applicable law, the Company is not liable for loss, disclosure, alteration, or destruction of Personal Data resulting from events beyond the Company’s reasonable control, provided that the Company has implemented safeguards consistent with this Privacy Policy.
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To the maximum extent permitted by applicable law, the Company is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to the processing of Personal Data or the User’s use of the Services, including transactions between Sellers, Buyers, and Boosters. Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited by law (including liability for gross negligence, wilful misconduct, or violations of non-waivable statutory rights).
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Nothing in this section affects the rights granted to the User by applicable data-protection laws or the Company’s obligations thereunder. Where local law affords the User additional protections, those protections prevail.
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The User is solely responsible for maintaining the confidentiality and security of the Account and access credentials (including passwords, one-time codes, recovery keys, and social-login tokens). To the maximum extent permitted by applicable law, the Company shall not be liable for any access, use, loss, or disclosure of Personal Data, or for any activity or transactions carried out through the Account, arising from: (i) the User’s sharing or disclosure of credentials to any Third Party; (ii) the User’s failure to safeguard the Account, devices, or browser; (iii) malware or compromise of the User’s device or network; (iv) the User’s authorization of Third Party applications or services; or (v) the User’s failure to implement available security features (e.g., strong passwords, two-factor authentication). The User must promptly notify the Company of any suspected unauthorized use; the Company will take reasonable steps from the time of receipt of such notice.
CONFIRM POLICY
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The Services are intended solely for individuals who have reached the age of 16 or the age of majority under the laws of their country of residence, whichever is higher.
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If the User is under the age of 16, the User may only use the Services with the verified consent of a parent or legal guardian.
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The Company does not knowingly collect or process Personal Data of minors under 16 without such parental or guardian consent. If the Company becomes aware that Personal Data of a minor has been collected without the required consent, it reserves the right to delete such data without prior notice and to terminate the provision of Services to the individual.
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If you have information that a minor is using the Services without appropriate consent, please notify the Company at: admin@goranked,gg
PRIVACY POLICY CHANGE
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We have the right to periodically make changes to the Privacy Policy, the security of Personal Data, and compliance with the requirements of the laws of the jurisdiction in which we operate.
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The User is obliged to familiarize himself with the new terms of the Privacy Policy and the Company is not responsible if the User has not familiarized himself with the new terms of the Privacy Policy.
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The Company updates the date of changes to the current version of the Privacy Policy in the "Updated" line at the top of the document.
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Our digital or otherwise stored copies of the Privacy Policy are considered true, complete, valid, and enforceable and in effect, at the time you visit the Site.
CONTACTS
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The User has the right to contact the Company support service at: [email protected] to ensure his rights, in accordance with the terms of this Privacy Policy, or in case of violation of his rights, or to leave feedback or ask a question.