TERMS OF USE

Publication date: 05.10.2025

These Terms of Use govern the conditions under which the Company provides the Services to Users through the Site, as well as the procedure for accessing the Site’s functionality.

These Terms of Use describe the types of Services, the procedure for their provision, the procedure for placing and fulfilling orders for Digital Products and/or Boosting Services, the payment terms, the dispute resolution procedure, and other material conditions for using the Site.

The provision of the Services is governed exclusively by these Terms of Use, applicable law, and other Company documents published on the Site, provided that such documents expressly refer to these Terms of Use and form an integral part hereof.

Please read this document carefully to familiarize yourself with the conditions of using the Site, the rules for receiving the Services, and the payment procedure.

These Terms of Use are made in the form of a public offer and are addressed to an unlimited number of persons.

References to “we”, “our”, or “us” (or equivalent terms) mean the Company.

References to “you” or “your” (or similar words) mean the User.

The words “he/she” and derivatives thereof in this document may refer to both male and female persons depending on the context of the document.

We appreciate your use of the Site and the Company’s Services.

DEFINITIONS

Account means the unique set of credentials and associated profile established by the User on the Site to identify and authenticate the User and to enable access to the Services, together with related settings and records.

Booster means a User who provides boosting services on the Site, including but not limited to account progression, ranking, or completion of in-game tasks on behalf of or together with the Buyer.

Balance means an internal ledger account maintained by the Company for the User within the Site functionality. Amounts credited to the Balance include: (i) the Booster’s remuneration for Boosting Services provided (net of the Company’s service commission and applicable deductions) and/or (ii) amounts credited to the Buyer in cases expressly provided for in the Terms of Use, including where a refund to the original payment method is technically impossible or results in disproportionate costs or risks.

Buyer means a User who purchases Digital Products from a Seller through the Site in accordance with the terms of the transaction.

Boosting Services means services provided by a Booster to a Buyer through the Site, including account progression, rank improvement, or completion of specified in-game objectives.

Company's website (hereinafter referred to as the “Site”) means a web page or a group of web pages on the Internet located at: https://goranked.gg/

Company “Goranked” (hereinafter referred to as the “Company” or “Goranked”) means the legal entity that owns and administers the Site and provides the Services to the Users.

Digital Products means the specific digital goods offered on the Site, including but not limited to: (i) user accounts for online platforms, games, or services; (ii) access credentials, codes, or other identifiers enabling the use of such accounts.

Personal Data means any information that directly or indirectly allows you to identify the User. For example, first name, last name, phone number, and IP address.

Services means the provision, via the Site, of Digital Products and/or Boosting Services, together with the actions necessary to complete the order and provide the User with access to the purchased Digital Product or the result of the Boosting Services.

Seller means a User who offers Digital Products for sale on the Site and provides such Digital Products to the Buyer in accordance with the terms of the transaction.

User means any individual who visits the Site, registers an Account, or uses its functionality, including Sellers, Buyers, and Boosters.

Third Party means a natural or legal person, government agency, institution or body besides the Company or the User.

User's Consent (hereinafter “Consent”) means a voluntary, specific, informed, and unambiguous expression of will by which the User, through a statement or a clear affirmative action, agrees to the terms of Service provision in accordance with the conditions of the Terms of Use.

USER CONSENT

Acceptance of this Terms of Use is deemed to occur upon any of the following actions by the User, indicating full, unconditional, and unequivocal acceptance:

creation of an Account on the Site;
purchase or sale of Digital Products through the Site;
provision or receipt of Boosting Services through the Site;
reviewing these Terms of Use and confirming acceptance by checking the appropriate box (checkbox) or performing another clear affirmative action in the Site interface.

By entering into this Terms of Use, the User confirms that the User:

has read and fully accepts this Terms of Use and is of the age of majority with legal capacity to enter into it;
agrees to the terms of payment, the procedure for purchasing Digital Products and Boosting Services, and the refund policy as defined herein;
undertakes to comply with these Terms of Use and, where acting on behalf of a business, warrants due authority to bind that entity.

By accepting this Terms of Use, the Buyer agrees to:

comply with the rules of purchasing Digital Products and ordering Boosting Services on the Site;
provide accurate and valid payment information;
refrain from fraudulent or unlawful actions when purchasing Digital Products or Boosting Services.

By accepting this Terms of Use, the Seller agrees to:

provide accurate information about Digital Products offered through the Site;
transfer Digital Products to Buyers in accordance with the terms of the transaction;
refrain from offering illegal, fraudulent, or unauthorized Digital Products.

By accepting this Terms of Use, the Booster agrees to:

provide Boosting Services with due care, in accordance with the description and conditions agreed with the Buyer;
refrain from any actions that may compromise the security of the Buyer’s Account or violate applicable laws;
comply with the rules of using the Site and ensure confidentiality of any data received from the Buyer.

Acceptance of this Terms of Use by clear affirmative action constitutes a legally binding electronic agreement in accordance with applicable consumer protection, e-commerce, and e-signature laws. The Terms of Use is made available to the User prior to the conclusion of the contract, and acceptance is captured through the Site interface.

If the User does not provide such Consent, no contract is formed and the Services will not be provided. If the User withdraws Consent on a going-forward basis (including by closing the Account or ceasing to use the Services), the contractual relationship terminates prospectively without affecting rights and obligations that have already arisen, including payment obligations and statutory rights.

REGISTRATION

The User may create an Account on the Site by submitting accurate and complete information as requested in the registration form and by completing any verification steps indicated in the Site interface. The Account is personal to the User and is used to identify the User and enable access to the Services; the User is responsible for maintaining the confidentiality of login credentials and for all actions performed through the Account.

The User is entitled to set up only one (1) Account unless the Company decides otherwise.

The User is obliged to exercise reasonable care to ensure that up-to-date data, documents, and information provided during the registration process are always assigned to the Account.

The User shall keep the Account credentials (including username, password, one-time codes, recovery keys, and social-login tokens) strictly confidential and shall not disclose, share, assign, lend, sell, or otherwise make them available to any Third Party. Any access to or use of the Account by a Third Party will be deemed the User’s own, and the User must promptly notify the Company of any actual or suspected unauthorized access or disclosure.

Authorisation is performed through the methods made available on the Site, including entry of login credentials or use of Third Party authentication services where offered. The Company may require additional verification where necessary to protect the Account and the Services; failure to complete verification may limit access.

The Company may implement identity or data verification measures to confirm the authenticity of the Account. This may include confirmation of e-mail, phone number, or additional security checks.

Verification of Sellers and Boosters:

Sellers must undergo additional verification before being allowed to list or sell Digital Products, which may include confirmation of identity, payment details, and proof of rights to the Digital Products offered.
Boosters must undergo additional verification before being allowed to provide Boosting Services, which may include confirmation of identity, gaming credentials, and other security checks necessary to ensure the legitimacy of services.

The Company reserves the right to refuse, suspend, or revoke Seller or Booster status if verification fails or fraudulent/illegal activity is suspected.

The User may request deletion of the Account by sending an e-mail to [email protected] from the address associated with the Account (or by another method indicated on the Site). Upon receipt of a valid request and completion of identity verification, the Company will delete the Account within five (5) business days, together with the Personal Data associated with the Account, except for data that the Company is required or permitted to retain under applicable law (including for tax, accounting, fraud-prevention, or dispute-resolution purposes). Deletion requests will be actioned without undue delay; residual copies may remain in backups for a limited period consistent with the Company’s retention practices.

PROVISION OF SERVICES

The Company provides the Site as a platform enabling interaction between Buyers, Sellers, and Boosters. The Services include:

the ability for Buyers to purchase Digital Products and/or order Boosting Services through the Site;
the ability for Sellers to offer Digital Products for sale through the Site;
the ability for Boosters to offer Boosting Services to Buyers through the Site;
technical, informational, and communication functions necessary to facilitate these transactions.

The Company is not a party to transactions between Buyers, Sellers, and Boosters, except to the extent that it provides the Site infrastructure, payment integration, and administrative support for the Services. Responsibility for the quality, accuracy, and legality of Digital Products and Boosting Services rests with the Seller or Booster, respectively.

The Company provides the following Services for Buyers:

Buyers may access and purchase Digital Products or order Boosting Services in accordance with the rules set out in this Terms of Use.
Buyers undertake to provide accurate data necessary for the fulfilment of the order and to comply with payment obligations.

The Company provides the following Services for Sellers:

Sellers may offer Digital Products on the Site only after successful registration and verification, and in compliance with this Terms of Use and applicable law.
Sellers are responsible for ensuring that Digital Products offered are legitimate, functional, and do not infringe the rights of Third Parties.

The Company provides the following Services for Boosters:

Boosters may provide Boosting Services on the Site only after successful registration and verification, and in compliance with this Terms of Use and applicable law.
Boosters undertake to provide Boosting Services diligently, without compromising the security of the Buyer’s accounts or data.

The Company may establish additional technical or procedural requirements for the use of the Services, including verification steps, security checks, or restrictions on certain types of transactions. Failure to comply may result in suspension or termination of access to the Services.

ORDER OF PLACING THE PRODUCT (ACCOUNT)

The Seller may place Products in the form of accounts (Accounts) on the Site only after successful registration and verification in accordance with this Terms of Use and the rules of the Site.

In order to place a Product, the Seller shall provide accurate and complete information about the Account offered for sale, including but not limited to:

description of the Digital Product (type of Account, platform, main characteristics, and conditions of use);
initial price or fixed sale price;
conditions for transferring access credentials (login, password, linked e-mail or other services, if applicable);
confirmation of ownership and ability to transfer the Account.

It is prohibited to place Products that:

violate the legislation of the European Union, or the United States;
infringe intellectual property rights or the rights of Third Parties;
contain false or misleading information, or conceal essential conditions of use of the Account.

After a Product is placed, the information is subject to review by the Site administration. The Company may request additional documents or confirmations and may refuse publication of the Product at its sole discretion.

The Account is deemed placed on the Site from the moment it is published in the interface and becomes available to potential Buyers.

The Seller bears full responsibility for the accuracy of the information provided about the Product and for the proper transfer of full access to the Account to the Buyer upon completion of the transaction.

SELLER’S WARRANTIES AND LIABILITY

By listing an Account for sale on the Site, the Seller provides the following warranties and undertakes the following obligations:

Legitimacy and Rights to the Account. The Seller warrants that they are the lawful owner of the gaming Account offered for sale or that they hold full and valid authorisation from the lawful owner to sell the Account. The sale of the Account does not infringe intellectual property rights, contractual obligations, or the rules of any Third Party, including the terms of service of the relevant game or platform. If the developer’s rules or any other agreement prohibit the transfer of the Account, the Seller assumes all risks associated with such sale, including potential blocking, suspension, or other sanctions imposed by the game publisher or platform owner.
Accuracy of Information. The Seller warrants that all information provided in the listing of the Account is true, accurate, and up-to-date. The characteristics of the Account (including but not limited to levels, achievements, in-game items, currencies, access rights, or restrictions) correspond to reality. The Seller shall not conceal any material information that could affect the Buyer’s decision to purchase (e.g., previous bans, regional restrictions, two-factor authentication, linked e-mails or numbers, or the need to disable specific security features). In the event that false or misleading information is discovered, the Seller shall bear full liability to the Buyer.
Condition of the Account and Absence of Encumbrances. The Seller confirms that the Account offered for sale is active (not deleted, banned, or suspended), has no outstanding restrictions or sanctions, and that all obligations related to the Account towards Third Parties have been fulfilled. From the moment of listing until transfer to the Buyer, the Seller shall refrain from any actions that may worsen the condition of the Account (e.g., spending in-game resources, violating game rules that may cause a ban, or engaging in fraudulent activities). If the Account is linked to other services (e.g., e-mail, phone number, or social login), the Seller undertakes to provide the Buyer with the ability to change such linked data or to transfer full access to those services.
Transfer of the Account to the Buyer. Upon completion of the sale, the Seller shall transfer to the Buyer all data and credentials necessary for full and unrestricted use of the Account. The Seller warrants that after the transfer they will not retain any access to the Account (including but not limited to stored passwords, recovery codes, linked e-mails, or phone numbers) and will not attempt to log in to, recover, or otherwise interfere with the Account in the future. All rights in and to the Account, to the fullest extent possible, pass to the Buyer upon payment, and the Seller shall not challenge this transfer or take any actions that could interfere with the Buyer’s lawful use.
Liability to the Buyer. The Seller bears full liability for the quality of the Account and for its compliance with the description provided. If, after the sale, it is established that the Account does not match the description, has hidden defects, or was obtained unlawfully, the Seller shall be solely responsible for resolving such issues with the Buyer (including, as applicable, by providing a replacement Account, remedying defects, or refunding the Buyer by mutual agreement). Any claims by the Buyer regarding the purchased Account (including but not limited to fraud, recovery attempts by former owners, or Account bans imposed by the game administration) shall be resolved directly between the Buyer and the Seller. The Seller undertakes to compensate the Buyer for any proven damages caused by false information or other breaches by the Seller.
Indemnification of the Company. The Seller acknowledges and agrees that the Company and its administration bear no liability for any losses, damages, or lost profits incurred by the Seller in connection with the use of the Company or the sale of Accounts. The Seller undertakes to indemnify and hold harmless the Company against any losses, costs, claims, or expenses (including legal costs) arising as a result of the Seller’s breach of this Terms of Use or of Third Party rights. In particular, if the actions or omissions of the Seller cause the Company to incur liability or pay compensation to a Third Party, the Seller shall fully reimburse the Company for such losses.

BOOSTER’S WARRANTIES AND LIABILITY

By offering Boosting Services through the Site, the Booster provides the following warranties and undertakes the following obligations:

Legitimacy of Services. The Booster warrants that the provision of Boosting Services does not violate the laws of the European Union, the United States, or any other applicable jurisdiction. The Booster further warrants that the provision of such Services does not infringe the rights of Third Parties and complies with the terms and conditions of the relevant game or platform. If the rules of the game developer or publisher prohibit account sharing, boosting, or related activities, the Booster assumes all risks associated with such activities, including possible sanctions (such as suspension or banning of accounts).
Accuracy of Information. The Booster warrants that all information provided about their Boosting Services, including methods, timelines, expected results, and any related conditions, is true, accurate, and up to date. The Booster shall not conceal any information that could reasonably influence the Buyer’s decision to order the Services (e.g., previous bans related to boosting, known risks of sanctions, or additional steps required to complete the service).
Performance of Services. The Booster undertakes to perform the Services diligently, in accordance with the description provided on the Site or agreed with the Buyer, and within the agreed timeframes. The Booster shall not use fraudulent, abusive, or illegal methods (including cheats, hacks, bots, or exploits) in providing the Services. The Booster shall ensure that during the provision of the Services, the Buyer’s Account is not misused, compromised, or subjected to increased risk of sanctions beyond those inherent in the nature of boosting.
Account Security and Confidentiality. Where provision of the Services requires access to the Buyer’s Account, the Booster undertakes to:
- use the Account exclusively for the purpose of providing the agreed Boosting Services;
- maintain the confidentiality of all Account credentials, and not to copy, store, or disclose them to any Third Party;
- refrain from making changes to the Account unrelated to the Service (e.g., modifying settings, spending in-game currency, deleting items, or altering linked services);
- immediately cease access upon completion of the Services.
The Booster warrants that after completion of the Services they will not retain any access to or attempt to re-enter the Account.
Liability to the Buyer. The Booster bears full liability for the proper execution of the Services. If the Services are not performed, are performed improperly, or do not meet the agreed description, the Booster shall be responsible for resolving such issues directly with the Buyer (e.g., by completing the Services, providing alternative compensation, or refunding the agreed amount by mutual settlement). The Booster shall compensate the Buyer for all proven damages caused by their breach of obligations, including damages resulting from fraudulent activity, misuse of the Buyer’s Account, or violation of the rules of the relevant game or platform.
Indemnification of the Company. The Booster acknowledges and agrees that the Company and its administration bear no liability for any losses, damages, or lost profits incurred by the Booster in connection with the use of the Company or the provision of Boosting Services. The Booster undertakes to indemnify and hold harmless the Company against any losses, costs, claims, or expenses (including legal costs) arising from the Booster’s breach of this Terms of Use, unlawful conduct, or violation of Third Party rights. If the actions or omissions of the Booster cause the Company to incur liability or pay compensation to a Third Party, the Booster shall fully reimburse the Company for such losses.

PAYMENT PROCEDURE

The purchase of Digital Products or the ordering of Boosting Services shall be subject to a full prepayment by the Buyer in the amount of one hundred percent (100%) of the purchase price. No obligation of the Seller or Booster to provide access to the Digital Product or perform the Boosting Services arises until full payment is duly confirmed.

Payment shall be made exclusively in non-cash form through the integrated payment services available on the Site. The list of available payment methods may be amended or supplemented by the Company without prior notice to the User, provided that such changes do not affect transactions already initiated.

The purchase price of Digital Products and Boosting Services shall be displayed on the Site, and the applicable currency shall be specified in the relevant section of the Site.

All fees, commissions, and charges applied by payment gateways, intermediary banks, card issuers, acquiring institutions, or cryptocurrency networks, including but not limited to conversion fees, processing fees, and network fees, shall be borne exclusively by the Buyer. The Company shall not be responsible for covering any such costs.

The Seller or Booster acknowledges and agrees that, in consideration for the intermediation and Services provided by the Company, a service commission shall be withheld by the Company from each transaction. Such commission shall be deducted automatically at the time of settlement, and the Seller or Booster shall receive the purchase price of the Digital Product or Boosting Service less the Company’s commission and applicable payment processing fees.

Payment for Boosting Services and Balance. For the purposes of settlements for Boosting Services, the Company maintains an internal accounting account of the Booster the Balance, to which the Booster’s remuneration is credited based on the results of performance of the relevant order. The Company withholds a service commission from each Boosting Services order as consideration for the Services provided by the Company, including but not limited to client acquisition, support, and payment processing; the remaining amount is credited to the Booster’s Balance.

The minimum amount for withdrawal of funds from the Balance is ten (10) euros or the equivalent in the applicable currency as determined by the Company.

If a Boosting Services order has been cancelled, or funds have been refunded to the Buyer, or a dispute has arisen, the Company reserves the right to adjust the Booster’s earnings for the relevant order, including withholding the refund amount and/or applicable penalties or other reasonable deductions. The Booster shall be notified by the Company of each case of cancellation, refund, or dispute.

Penalties for violations set out in the Penalties section are withheld by the Company from the Booster’s earned funds at the time of the next payout (withdrawal of funds) or by making the relevant deduction from the Balance.

Tips. If the Buyer voluntarily leaves tips to the Booster through the Site, one hundred percent (100%) of such amount shall be credited to the Booster’s Balance. Accepting tips from the Buyer personally (outside the Site) is prohibited.

Payouts and Balance in Case of Inactivity. In the event of the Booster’s inactivity for fourteen (14) calendar days (no matches recorded in the reporting system), the Booster’s Account shall be automatically terminated by the Company. In such case: all payout requests created by the Booster shall be cancelled. All payouts in processing status shall be automatically blocked. The Account shall be excluded from the list for the next payout. On the payout date, the Company automatically generates the list of payout requests to be paid. Only payout requests of Boosters whose Accounts have recorded activity (match entries in the reporting system) during the last fourteen (14) calendar days are included in such list. Payout requests of Boosters with no recorded activity during the specified period are not included in the payout list. If inactivity is deemed a unilateral termination of cooperation, the Company reserves the right to write off the remaining Balance as a final financial settlement.

Upon successful completion of payment, the Buyer shall receive an electronic confirmation (receipt) to the e-mail address associated with their Account. Such confirmation shall serve as evidence of payment for the purposes of this Terms of Use.

In the event of payment errors, declined transactions, or technical failures during the payment process, the Buyer shall first contact their issuing bank or the customer support service of the respective payment provider. The Company may provide reasonable assistance within its technical capacity but shall not be responsible for errors caused by Third Party payment systems, banks, or cryptocurrency networks.

DELIVERY OF DIGITAL PRODUCTS AND BOOSTING SERVICES

Upon confirmation of payment, the process of delivering the Digital Product or initiating the Boosting Services shall commence. The Company notifies the Seller or Booster of the receipt of payment, after which the Seller shall promptly provide the Buyer with the access data necessary to use the Digital Product, or the Booster shall commence the provision of the Boosting Services. Delivery of Digital Products shall be carried out through the secure interface of the Buyer’s personal account on GoRanked.gg or by another method expressly agreed between the Parties (including communication through the Site’s chat function).

In the description of the Digital Product or Boosting Services, the Seller or Booster may indicate a guaranteed delivery time (for example, within several hours). If no delivery time is indicated, it shall be presumed by default that the Digital Product must be delivered, or the Boosting Services commenced, within no later than twenty-four (24) hours from the moment of payment. The Buyer has the right to contact customer support to request expedited processing if the Digital Product or Services are not received within a reasonable time.

If the Digital Product is not delivered or the Boosting Services are not commenced within the specified or default timeframe, this shall constitute grounds for cancellation of the order and a full refund of the payment to the Buyer.

Upon receipt of the Digital Product, the Buyer shall promptly verify its functionality — specifically, that the access data is valid and that the characteristics of the Digital Product correspond to the description provided by the Seller. The Buyer should not modify login credentials, linked e-mail accounts, or other associated settings until confirming that the Digital Product fully meets the description and is satisfactory.

BOOSTER TAXES AND INDEPENDENT STATUS

The Booster acts as an independent contractor and is not an employee, agent, representative, partner, or joint venturer of the Company. The Company does not provide employee benefits, paid leave, insurance, or any other employment-related rights to the Booster.

The Booster is solely responsible for determining, reporting, and paying any and all taxes, duties, levies, social security contributions, and other mandatory payments arising from amounts received through the Site, including amounts credited to and withdrawn from the Balance, in the Booster’s jurisdiction(s) of residence, tax residency, and/or where the Booster performs Boosting Services. The Company does not provide tax advice.

Unless mandatory law requires otherwise, the Company does not withhold, deduct, or remit taxes on behalf of the Booster. Where withholding or reporting is required by applicable law, the Company may make such withholdings and/or filings and may request documents necessary to apply an exemption or a reduced rate.

The Booster must provide accurate and up-to-date information requested by the Company for identity verification, tax residency, and compliance purposes, and must promptly update such information if it changes. The Company may suspend access to Boosting Services, the Balance, and/or withdrawals until the requested information is provided and verified.

The Booster acknowledges that the Company may be required to collect, verify, and report information about the Booster and the Booster’s earnings to tax authorities under applicable law (including EU platform reporting rules such as DAC7 or similar regimes). The Company may share such information with competent authorities as required by law.

The Booster shall indemnify and hold harmless the Company from any claims, penalties, fines, costs, or liabilities arising out of the Booster’s failure to comply with tax obligations or to provide accurate information required for tax/compliance reporting, except to the extent caused by the Company’s willful misconduct.

REFUNDS

After the Buyer pays for a Digital Product or orders Boosting Services, the Company places the funds on hold for fourteen (14) calendar days (“Hold Period”). During the Hold Period either Party may open a support ticket through the Site in relation to non-delivery, non-conformity, suspected fraud, or other breach of this Terms of Use. If no ticket is opened within the Hold Period, the transaction is deemed completed and the Seller or Booster may request payout in the personal account. The Company releases funds net of the Company’s commission and applicable processing fees.

Digital Products and Boosting Services are intangible and delivered/performed electronically. As a general rule, refunds are not provided once delivery has occurred or performance has begun, except as expressly stipulated herein (e.g., non-delivery, proven non-conformity) or where mandatory law requires otherwise. By placing an order, the Buyer requests immediate performance and acknowledges that any statutory right to withdraw from a distance contract for digital content not supplied on a tangible medium may not apply once performance begins, to the extent permitted by applicable law.

The Company is an intermediary platform operator and is not the Seller or Booster of record. Digital Products are listed and transferred by Sellers, and Boosting Services are performed by Boosters—both are independent Third Parties. Any refund (if applicable) is resolved through the Site’s ticket procedure between Buyer and Seller/Booster, and is executed via the payment service used for the original transaction in accordance with that provider’s rules. The Company does not issue refunds directly and bears no payment obligation beyond administering the Hold Period, moderating disputes in good faith, and instructing the payment provider to release or return funds in line with the final decision.

Grounds for refund during the Hold Period are limited to: (i) non-delivery within the timeframe specified in the listing or, if none, within twenty-four (24) hours after payment; (ii) verified non-conformity of the Digital Product or Boosting Services with the listing/agreed scope; (iii) confirmed fraud (including recovered/“pulled back” accounts by the Seller or third parties acting through the Seller; use of cheats/exploits by the Booster); or (iv) other mandatory grounds under applicable law. If such grounds are established, the order may be cancelled and the Buyer refunded; otherwise, the payout is released to the Seller/Booster.

The Buyer must promptly check the delivered Digital Product upon receipt (validity of access data; correspondence to the listing) and, for Boosting Services, monitor commencement/progress. Any issues must be reported via a support ticket before the Hold Period expires, with sufficient evidence (screenshots, logs, timestamps, correspondence). Failure to submit a timely, substantiated ticket may result in release of funds to the Seller/Booster.

The Seller/Booster must cooperate in the dispute, provide evidence of delivery/performance (timestamps, chat logs, proof of credential transfer, in-game logs), and remediate founded issues (e.g., replace access data, complete missing work). If remediation is not feasible within a reasonable time, the dispute may be resolved in favour of the Buyer.

The Company is not liable for issues caused by the Buyer after delivery/performance begins, including but not limited to: (i) installation or use of third-party software, cheats, or automation tools; (ii) violations of game/platform rules by the Buyer; (iii) modifications to credentials, linked e-mail/phone, security settings, or recovery options before confirming acceptance; (iv) forgotten passwords or loss of access due to the Buyer’s actions or device/network compromise. Such circumstances exclude refunds and do not affect the Seller’s/Booster’s right to payout.

Refunds (where approved) are processed via the original payment method where technically possible and subject to the payment provider’s rules and timeframes. For cryptocurrency payments, refunds may be subject to network fees and volatility. Where return to the original address is not feasible, an alternative method may be requested subject to KYC/AML checks and provider constraints.

The Company’s role is limited to administering the Hold Period, operating the ticket workflow, and making a reasoned determination based on available evidence. The Company is not responsible for external platform sanctions, developer/publisher enforcement actions, or third-party cache/indexing of data. To the maximum extent permitted by law, the Company disclaims any liability for indirect, incidental, or consequential losses arising from transactions between Buyers, Sellers, and Boosters.

Notwithstanding the foregoing, in the event of non-delivery, double charging, a technical error, or any other confirmed malfunction that occurred exclusively due to the Company’s fault, the Company shall refund the Buyer. In such cases, the Buyer is entitled to submit a refund request within fourteen (14) calendar days from the date of payment; the Company shall review and satisfy such request by refunding the paid amounts without undue delay, but in any event no later than fourteen (14) calendar days from the date of receipt of a duly submitted request and confirmation of the relevant malfunction. The refund shall be made using the same payment method that was used for the payment, unless another method is expressly agreed with the Buyer; the Company shall not charge the Buyer any additional fees for making such refund. This procedure shall apply as a consumer remedy in the event of the Company’s non-performance or improper performance and shall be interpreted and applied in accordance with the laws of the Republic of Estonia and applicable European Union law on consumer protection and the supply of digital content and digital services.

If, as a result of the suspension, restriction, or deletion of the Buyer’s Account by a gaming platform (as an independent Third Party), a refund using the same payment method is technically impossible or results in disproportionate costs/risks, the Company may, following the review of a support ticket and provided that the grounds set forth in this Terms of Use are met, instead of refunding the funds to the payment instrument, credit the corresponding amount to the internal balance of the Buyer’s Account. The application of such crediting to the internal balance of the Account shall not limit the Buyer’s mandatory rights as a consumer in cases where applicable law expressly requires a refund to be made using the original payment method.

The amount credited to the internal balance of the Account is not eligible for withdrawal, cash payment, or transfer to a card/account, is not subject to assignment (transfer) to any third party, and may be used by the Buyer solely to pay for future orders of Digital Products and/or Boosting Services on the Site in accordance with this Terms of Use.

INTELLECTUAL RIGHTS

All intellectual property rights in and to the Site, the Services, and all materials made available by the Company (including the software, source code, design, text, graphics, logos, trademarks, trade names, and other content) belong exclusively to the Company or its licensors. All rights not expressly granted under this Terms of Use are reserved.

The Company grants the User a limited, revocable, non-exclusive, non-transferable licence to access and use the Site and the Services solely for the purpose of browsing, purchasing, receiving, and using Digital Products and/or Boosting Services for the User’s personal, non-commercial purposes. The User shall not copy, modify, adapt, translate, create derivative works from, publish, distribute, sell, lease, lend, make available, decompile, reverse engineer, or otherwise attempt to extract the source code of any part of the Site or the Services.

Each Digital Product (including, but not limited to, account credentials, software keys, activation codes, or similar entitlements) constitutes a code, licence, or access right enabling use on a Third Party platform or service. Title and intellectual property rights in the Digital Products and any related software or content remain with the relevant rights holder or licensor. The Buyer receives only the right to redeem and use the Digital Product in accordance with the applicable terms of the relevant Third Party platform and subject to any regional, functional, or technical restrictions stated on the Site. The Buyer shall not resell, transfer, publish, disclose, or otherwise make Digital Products available to any Third Party except as expressly permitted on the Site.

Boosting Services are provided by independent Boosters. Intellectual property rights in the games, accounts, or platforms in connection with which Boosting Services are rendered remain with the relevant rights holder or licensor. The Buyer acquires only the factual result of the Services (e.g., progress of an account, achievements, items), and no transfer of intellectual property rights occurs.

References on the Site to Third Party names, marks, or content are for identification purposes only and do not imply endorsement, affiliation, or the grant of any licence. All such rights remain the property of their respective owners.

If the User submits or publishes any content on the Site (including, but not limited to, reviews, comments, or feedback), the User grants the Company a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, reproduce, display, distribute, and adapt such content for the operation, moderation, improvement, and promotion of the Services. The User represents and warrants that the User holds all necessary rights to grant this licence and that such content does not infringe the rights of any Third Party. The Company reserves the right to moderate, edit, or remove any content that violates this Terms of Use or applicable law.

RIGHTS AND OBLIGATIONS

The Buyer has the right to:

access and use the Site and Services provided by the Company in accordance with this Terms of Use;
purchase Digital Products and/or Boosting Services through the Site and receive their delivery after payment confirmation;
receive complete and accurate information about the Digital Products or Boosting Services offered by the Seller or Booster;
submit inquiries, complaints, or support requests to the Company in connection with the use of the Site, Digital Products, or Boosting Services;
request a refund in the cases expressly provided by the Refunds section of this Terms of Use;
request deletion of the Account by submitting a request via e-mail associated with the Account; the Company shall delete the Account within three (3) business days, subject to lawful retention of data;
open a dispute within the guarantee period where the Digital Product or Boosting Service is not delivered or does not correspond to the description.

The Buyer is obligated to:

provide accurate, complete, and current information during registration and transactions;
verify the Digital Product or Boosting Service promptly upon delivery and confirm receipt if it meets the agreed description;
refrain from changing or altering access data (e.g., passwords, linked e-mails, phone numbers) until verifying conformity of the Digital Product;
comply with the rules of this Terms of Use and any applicable terms of relevant Third Party platforms;
refrain from fraudulent actions, including chargebacks, provision of false information, or attempts to misuse dispute mechanisms;
ensure that the use of Digital Products or Boosting Services does not violate applicable law or the rights of Third Parties.

The Seller has the right to:

list Digital Products for sale on the Site, provided that such Products comply with the requirements of this Terms of Use and applicable law;
receive payment for Digital Products sold through the Site, subject to deduction of the Company’s commission and applicable fees;
request assistance from the Company in resolving disputes with Buyers during the guarantee period;
participate in the dispute resolution process by submitting evidence of proper delivery of Digital Products.

The Seller is obligated to:

list only lawful, valid, and transferable Digital Products, ensuring they do not violate applicable law, intellectual property rights, or Third Party agreements;
provide true, accurate, and complete descriptions of Digital Products, including all characteristics and restrictions;
deliver the Digital Product to the Buyer promptly after payment confirmation, via the secure interface of the Site or by another method expressly agreed with the Buyer;
not attempt to regain access to or interfere with the Digital Product after it has been transferred to the Buyer;
bear responsibility for any claims by the Buyer regarding non-conformity, hidden defects, or invalidity of the Digital Product;
indemnify the Company against any losses, claims, or damages arising from the Seller’s breach of this Terms of Use or violation of Third Party rights.

The Booster has the right to:

offer Boosting Services through the Site in compliance with this Terms of Use;
receive payment for Boosting Services duly performed, subject to deduction of the Company’s commission and applicable fees;
request support from the Company in case of disputes with Buyers within the guarantee period;
participate in the dispute resolution process and provide evidence of the performance of Boosting Services.

The Booster is obligated to:

perform Boosting Services diligently, in good faith, and within the timeframe specified in the service description;
refrain from using cheats, unauthorized software, or prohibited methods that may result in suspension, termination, or restriction of the Buyer’s account;
ensure confidentiality and security of the Buyer’s account data during the provision of Services, and not retain or use such data beyond the agreed scope;
complete Boosting Services in full compliance with the description provided to the Buyer and applicable laws;
indemnify the Company against any losses, claims, or damages arising from the Booster’s breach of this Terms of Use, including claims by Buyers or Third Parties.

The Company has the right to:

administer, modify, suspend, or terminate the operation of the Site and the provision of the Services at its sole discretion, including restriction or blocking of Accounts in case of violations of this Terms of Use, applicable law, or rights of Third Parties;
withhold payments to the Seller or Booster during the guarantee period established by this Terms of Use and release such payments only after its expiration, unless a dispute has been initiated;
deduct its commission and applicable fees from payments due to the Seller or Booster, in accordance with the terms of this Terms of Use;
request from the Buyer, Seller, or Booster any information, documents, or confirmations reasonably necessary for verification, compliance with legislation, or dispute resolution;
refuse to process or cancel transactions in cases of fraud, technical errors, suspected illegal activity, or based on lawful requests of competent authorities;
amend or supplement available payment methods, withdrawal options, or Site functionality without prior notice, provided that such changes do not affect transactions already initiated;
act as an intermediary in disputes between Buyers, Sellers, and Boosters, and make a final determination regarding the release or refund of funds, which shall be binding on the Parties.

The Company is obligated to:

ensure the technical availability and general operability of the Site within reasonable limits, except for scheduled maintenance or force majeure circumstances;
process payments, withdrawals, and refunds (where applicable) in accordance with this Terms of Use and applicable legislation of the European Union, and the United States;
notify Users of amendments to this Terms of Use by publishing the updated version on the Site;
act in good faith during dispute resolution and release funds only after the expiry of the guarantee period or after final settlement of the dispute;
take reasonable technical and organizational measures to protect the Site and Services from fraud, misuse, or unauthorized access.

RESPONSIBILITY

The Seller bears sole responsibility for the legality, validity, and transferability of Digital Products offered through the Site, including compliance with game/platform EULAs/ToS and applicable law. The Seller is fully liable for (i) accuracy and completeness of listings; (ii) timely delivery through the secure interface or another method agreed via the Site; (iii) absence of encumbrances, bans, or sanctions not disclosed in the listing; (iv) any attempt to regain access or interfere with a Digital Product after transfer; (v) any non-conformity, hidden defects, or invalid access resulting in the Buyer’s loss. The Seller shall indemnify, defend, and hold the Company harmless from losses, claims, penalties, and expenses (including legal fees) arising out of the Seller’s breach of this Terms of Use, unlawful conduct, or infringement of Third Party rights.

The Booster is solely responsible for lawful performance of Boosting Services and compliance with game/platform rules. The Booster is fully liable for (i) accurate service descriptions (methods, timelines, results); (ii) diligent performance without cheats, exploits, bots, or other prohibited tools; (iii) safeguarding and confidential use of any access data provided by the Buyer; (iv) not retaining or attempting to regain access after completion; (v) damage or sanctions caused by the Booster’s acts or omissions (including account bans or progress loss). The Booster shall indemnify, defend, and hold the Company harmless from losses, claims, penalties, and expenses (including legal fees) arising out of the Booster’s breach, unlawful conduct, or infringement of Third Party rights.

The Buyer is responsible for (i) providing accurate information and complying with this Terms of Use and Third Party platform rules; (ii) promptly verifying delivered Digital Products/results of Boosting Services within the guarantee/hold period; (iii) not altering access credentials or linked data until acceptance; (iv) refraining from fraud, false claims, chargebacks, or misuse of dispute procedures; (v) any sanctions, loss of access, or damage caused by the Buyer’s actions after delivery/performance (including use of third-party software, cheats, or rule violations). The Buyer shall indemnify, defend, and hold the Company harmless from losses and claims caused by the Buyer’s breach or unlawful conduct.

Users acknowledge and agree that the use of Boosting Services, the sharing of access to an Account with third parties, or other actions related to the use of Digital Products or Services may conflict with the rules, end-user license agreements (EULA), terms of use, or policies of the relevant gaming platform or game developer. Such platforms are independent Third Parties that independently establish the rules of use and apply sanctions, including suspension, restriction, or deletion of Accounts.

The Company does not control the activities, policies, technical decisions, or sanction/enforcement mechanisms of game developers or gaming platforms and cannot guarantee the absence of restrictions, suspensions, or other consequences associated with the use of Digital Products or Boosting Services.

The Buyer confirms that they independently decide to use Boosting Services or to share access to an Account, and understands the potential risk of sanctions imposed by the relevant platform, including loss of access, progress, digital property, or other related consequences.

Such sanctions, in and of themselves, shall not be deemed a breach of the Company’s obligations and shall not create grounds to hold the Company liable or to trigger an automatic refund, provided that such sanctions did not arise as a result of the Company’s breach of this Terms of Use, a technical malfunction of the Site, or unlawful actions within the Company’s control.

At the same time, the Company undertakes to act in good faith in administering the platform, handling disputes, and responding to abuse, and to implement reasonable moderation measures to minimize fraud or unlawful conduct by Users within the operation of the Site.

A Booster provides Boosting Services as an independent User of the Site and is not an employee, representative, or a person acting on behalf of or under the control of the Company. The Booster’s actions in providing Boosting Services are deemed the actions of an independent User of the platform.

In the event that a gaming platform suspends, restricts, or deletes the Buyer’s Account, such consequences shall be treated as circumstances arising from the rules and decisions of the relevant Third Party and are beyond the control of the Company or any User of the Site.

The following are strictly prohibited and constitute material breaches by the Seller: (i) providing false, misleading, or incomplete information, or concealing material facts (e.g., bans, regional locks, prior ownership); (ii) listing Digital Products the Seller has no right to sell, including stolen/hacked items, future/contingent access, or Products whose transfer is barred by law or by the relevant game/platform terms; (iii) fraud of any kind, including selling non-existent Products, demanding off-Site prepayments, falsifying delivery proofs, re-selling the same Product to multiple Buyers, or attempting to recover a Product after sale; (iv) circumventing the Site (sharing contacts/links to complete deals off-Site, directing Users outside the Site to avoid fees), operating multiple Accounts to bypass restrictions, or manipulating ratings/reviews; (v) violating law or Third Party rights, including IP, privacy, or publicity rights; publishing illegal or infringing content (e.g., unauthorized images, trademarks); (vi) interfering with the Site (unauthorized access, malware, scraping, DDoS, spam/bots, or any action impairing operation or security).

All Users are prohibited from: (i) attempting to transact outside the Site to circumvent the Company; (ii) sharing or requesting direct contact details with the intention of completing a deal off-Site; (iii) interfering with, reverse-engineering, or attacking the Site; (iv) using the Site for unlawful purposes or in a manner that infringes Third Party rights; (v) creating multiple Accounts to evade bans/restrictions; (vi) submitting fraudulent tickets or evidence.

Each User guarantees that content submitted or actions performed via the Site do not infringe copyright, neighboring rights, trademarks, trade dress, database rights, trade secrets, privacy, or publicity rights of Third Parties, and do not contain illegal materials (hate speech, pornography, incitement to violence, etc.). The responsible User shall bear all liability for such infringements and shall indemnify the Company as set out in this section. The Company may remove infringing/illegal content and cooperate with rights holders and competent authorities.

In case of suspected or confirmed breach, the Company may, at its discretion and without compensation: (i) remove/deactivate listings; (ii) restrict or suspend selling/boosting functionality; (iii) block or delete the User’s Account; (iv) place a hold on, refuse, reverse, or claw back payouts related to the disputed transaction; (v) require additional verification and evidence; (vi) convey information to competent authorities where the conduct may constitute an offense; (vii) prohibit re-registration without the Company’s consent. The choice of measures depends on the nature and severity of the breach.

The Company provides the Site and settlement mechanics as an intermediary and technical operator; the Company is not the seller of Digital Products nor the provider of Boosting Services, does not originate, own, or control the Digital Products or Services listed by Sellers/Boosters, and does not guarantee their quality, legality, conformity, availability, or fitness for a particular purpose. The Company does not control game/platform enforcement actions (including bans/suspensions), Third Party outages, payment provider delays, or cryptocurrency network fees/volatility. To the maximum extent permitted by law, the Company provides the Site “as is” and “as available” and disclaims any warranties not expressly stated in this Terms of Use.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, lost profit, lost data, loss of goodwill, or business interruption, arising from or related to transactions between Users or use of the Site. In any case, the Company’s aggregate liability to a User for any claim shall not exceed the amount of the Company’s commission actually received by the Company from the disputed transaction (if any). These limitations apply regardless of the legal theory and even if the Company was advised of the possibility of such damages. Nothing in this Terms of Use excludes liability where prohibited by law.

Each Seller, Booster, and Buyer shall indemnify, defend, and hold harmless the Company, its officers, employees, and contractors from and against all claims, demands, damages, penalties, fines, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) their breach of this Terms of Use; (ii) unlawful conduct; (iii) infringement of Third Party rights, including IP; (iv) off-Site transactions or attempts to circumvent the Site; (v) submission of false information or fraudulent evidence; (vi) security incidents caused by their devices, networks, or negligence.

In disputes, the parties shall provide timely and complete evidence (screenshots, logs, timestamps, chat transcripts, delivery confirmations). Failure to cooperate or to provide requested information may result in an adverse determination, withholding or reversal of payouts.

The Company is not responsible for: (i) actions/decisions of game publishers/platform owners, including bans or policy changes; (ii) payment system or bank errors, chargebacks, KYC/AML holds, or settlement delays outside the Company’s control; (iii) failures caused by Third Party providers, force majeure, or regulatory requests; (iv) indexing or caching of public content by search engines or social networks.

If the Booster accepted an order for Boosting Services but failed to contact the Buyer and did not start performance within the first 2 (two) hours, the Company has the right to impose a penalty in the amount of EUR 5.00. For each additional period of delay, the Company has the right to impose a repeated penalty.

If the Booster fails to complete an order for Boosting Services within the agreed timeframe without agreeing an extension with the Company, the Company has the right to impose a penalty in the amount of EUR 10.00 for each day of delay.

If the Booster unilaterally stops performing an active order for Boosting Services or refuses to perform after accepting the order without a valid reason, the Company has the right to impose a penalty in the amount of EUR 20.00. If, in addition, the Booster failed to notify the Company or was not reachable, the Company has the right to increase the penalty up to EUR 40.00 and to review the possibility of further cooperation.

In the event of proven rudeness, insults, or toxic statements addressed to the Buyer in the Site chat or during voice communication, the Company has the right to impose a penalty in the amount of EUR 10.00 for each confirmed incident. Repeated incidents may constitute grounds for suspending the Booster from fulfilling orders or terminating access to the Site functionality.

If the Company receives substantiated complaints from the Buyer or other persons that the Booster, acting on behalf of the Buyer, provokes conflicts, insults participants, or commits other actions that harm the Buyer, the Company has the right to impose a penalty in the amount of EUR 5.00 for each confirmed incident.

If the Booster ignores the Buyer’s clear instructions specified in the order for Boosting Services, the Company has the right to impose a penalty in the amount of EUR 10.00. If such breach resulted in substantial dissatisfaction of the Buyer or caused the order to fail, the Company has the right to apply additional withholdings, including compensation to the Buyer, in the amount determined by the Company following the dispute review.

For any confirmed use of prohibited third-party programs, scripts, macros, bots, cheats, or other prohibited methods during the performance of Boosting Services, the Company has the right to impose a penalty in the amount of EUR 80.00 and to immediately suspend the Booster from fulfilling orders. If, as a result of cheating, the Buyer’s Account was blocked, the Booster must reimburse the price of the relevant order and the proven damages of the Buyer; the amount of such reimbursement is determined by the Company separately based on the review.

If, due to the Booster’s fault, the Buyer’s Account receives a ban or other sanctions, the Company has the right to impose a penalty in the amount of EUR 40.00. In addition, the Company has the right to require the Booster to compensate the Buyer for the value of the lost Account and other costs related to the review and resolution of the situation, in the amount determined by the Company depending on the circumstances.

If it is established that the Booster attempted to arrange direct payment with the Buyer bypassing the Company, or accepted payment outside the Site, the Company has the right to impose a penalty in the amount of EUR 80.00 and to terminate cooperation.

If the Booster systematically fails to respond to the Company’s messages, ignores mandatory instructions, or becomes unreachable without a valid reason, the Company has the right to impose a penalty in the amount of EUR 5.00 for each confirmed incident. Repeated violations may constitute grounds for restricting access to new orders.

Any public disclosure of private information about the Buyer or order details without the consent of the Company and/or the Buyer constitutes grounds for imposing a penalty in the amount of EUR 20.00.

The Company has the right to withhold penalties and other deductions provided in this section from amounts payable to the Booster for the relevant orders for Boosting Services and/or by debiting the Balance, in accordance with the procedure set out in the Terms of Use.

Enforcement or non-enforcement of measures by the Company in a particular case does not constitute a waiver and does not limit the Company’s rights to apply any measures for current or future violations.

COMPANY WILL NOT BE LIABLE FOR EFFECTS CAUSED BY AN ACT HACKERS, CRIMINAL SOFTWARE CHANGES, AND OTHER TYPES OF UNAUTHORIZED ACCESS AND USE OF THE SITE AND/OR YOUR ACCOUNT.

GOVERNING LAW AND DISPUTE RESOLUTION

All legal relationships between the Company and the User arising in connection with the performance of these Services and the use of the Services shall be governed by the substantive law of the Republic of Estonia.

In order to expedite resolution and reduce the costs associated with any dispute, controversy, or claim relating to this Terms of Use (each a “Dispute” and collectively “Disputes”) initiated by the Company or the User (each a “Party” and collectively the “Parties”), the Parties agree, prior to commencing arbitration, to attempt an informal settlement of any Dispute (except as expressly stated below) for at least ten (10) Business Days. Such informal negotiations shall commence upon one Party delivering written notice to the other Party.

Any dispute arising out of or in connection with this Terms of Use, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration at the Court of Arbitration of the Estonian Chamber of Commerce and Industry in accordance with its rules. The seat of arbitration shall be Tallinn, Republic of Estonia. The language of the arbitration proceedings shall be English, unless the Parties agree otherwise in writing.

IMPLEMENTATION OF CHANGES

The Company has the right to make changes to these Terms of Use in the event of a change in the terms of providing Services or a change in the amount of the commission.

The User is obliged to familiarize himself with the new terms of the Terms of Use, and the Company is not responsible if the User has not familiarized himself with the new terms of the Terms of Use.

Our electronic or otherwise stored copies of the Terms of Use are deemed to be the true, complete, valid, and enforceable versions of these Terms of Use that are in effect at the time you visit the Site. If the User uses the Services after the date of update of the Terms of Use, we have the right to assume that the User has read the new version of the Terms of Use and agrees to the terms of the Services.

COMPANY DETAILS

Name: GORANKED GLOBAL SERVICES OÜ

Company number: 17374609

Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Viru väljak 2, 10111

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