How do I get my CS2 skin after payment, and how long does it take?

The skin arrives as a Steam trade offer. After you pay, a manager sets up the deal with our partner marketplace during working hours, usually within a few hours, and only then the seller or their bot sends the trade, so there's no exact delivery time. If you need the skin by a certain date, buy early and pick a listing with no trade hold. You give nothing in the trade; if an offer asks for your items, decline it. Track the stages in My orders and tap Refresh status.

Can I pay for a skin with my Goranked balance or cashback?

No. CS2 skins can only be paid by card, Apple Pay or Google Pay, PayPal, or crypto — the exact options depend on your currency and are shown at checkout. Goranked balance and cashback can't be used for skins, skin purchases don't earn cashback, and promo codes don't apply. You can spend your balance on accounts and boosting.

What if my skin hasn't arrived or the order seems stuck?

First check that your Trade URL is correct and belongs to the account you expect the skin on, your inventory is public, and the account can trade. If the status doesn't change or shows Failed, open a ticket: My orders → your order → Open ticket. Support will check the deal with the partner and either resend the item or refund you to the original payment method. Each skin is a separate order — if only some arrived, open the ticket in the one that's missing.

What does my Steam account need to receive a skin?

A public inventory and a current Trade URL, Steam Guard Mobile Authenticator turned on (without it Steam holds trades), and an unrestricted account — not limited and not trade-banned — with Family View off. Don't change your password or reset Steam Guard right before buying: Steam can block trades for up to 7 days. During delivery, keep Steam open and don't change your Trade URL.

What does "Tradable in N d." mean on a skin?

It's a Steam trade hold on that specific listing: the seller can only transfer the item once the hold ends, so the skin reaches you later — the label shows how much time is left. Listings marked "No trade hold" arrive without this wait. If you need the skin by a certain date, for example as a gift, pick a listing without a hold — other offers for the same skin are on its page.

Where do I find my Steam Trade URL, and when do I add it?

In Steam: Inventory → Trade Offers → "Who can send me Trade Offers?". Add it at checkout or after paying on the order page (Confirm Trade URL) — the skin isn't sent without it. To autofill it, connect Steam in your profile settings and save the link. A friend's Trade URL works too; the skin goes there. Until the trade is sent, you can fix the link on the order page with Change; if you notice a mistake later, open a ticket in the order.

Why is the checkout total higher than the skin price?

A 3% Platform fee is added to the skin price and shown as a separate line before you pay. The Fixed price label means the skin price won't change between the listing and checkout; the fee is added separately. The charge is made in US dollars, so if your card is in another currency, your bank converts it at its own rate and may add a conversion fee. You see the final amount before confirming payment.

What if someone buys the skin before me?

Skins aren't reserved until payment: if someone buys it first, the page shows "Sold" and a list of alternatives. If the listing sells after you've already paid, we automatically look for the same skin within the amount you paid; if there's no match, support will offer a replacement or a refund. You don't need to do anything — watch the status in My orders; if it shows Failed, open a ticket.

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